GrafterOS — Terms of Service

Last updated: 8 August 2026 · Version 1.5

These are the terms for using GrafterOS. They're written to be read — short, plain English, no traps. Questions: evan@peqoy.com.

1. Who these terms are between

These terms are a contract between you and Evan White, trading as GrafterOS, based in the United Kingdom ("GrafterOS", "we", "us"). By creating an account or using the service you agree to them.

GrafterOS is for business use only. You confirm you are using it for your trade or business, not as a consumer.

2. The service

GrafterOS is software that runs your back office — quoting, scheduling, invoicing, payment chasing, records and email — on your instruction, given in plain English. It drafts and proposes; nothing is sent to your customers without your explicit approval. The service is built on a large language model, and its output can be wrong. Features vary by plan and may evolve — what your plan includes is set out where you sign up.

3. Your account

• Provide accurate details and keep your login secure. You are responsible for activity under your account.
• One account serves one business, operated by its owner.
• You are responsible for the accuracy of the business data you (and your connected accounts) put into the service.
• You must have the right to give us the customer data you store — your customers' details are handled as described in the Privacy Policy.

4. Approvals — you review before anything is sent

The service is built around an approval gate: every quote, invoice, chase, email or message to a customer is shown to you and sent only when you approve it. Approving is your confirmation that you have reviewed it. AI-generated content can contain mistakes; do not approve anything you haven't checked.

5. Your documents are your responsibility

The service generates business documents — quotes, invoices and related figures (including VAT and, where applicable, construction-industry deductions) — from the data and settings you provide. These are drafts prepared for your review:

• You remain responsible for the accuracy, completeness and legal/tax compliance of every document you approve and issue — including VAT treatment, CIS figures, and anything you file with or owe to HMRC.
• GrafterOS is not an accountant, tax adviser or law firm, and nothing it produces is accounting, tax or legal advice. If you're unsure about a figure or a scheme, check with a qualified professional.
• Verify amounts, rates and customer details before approving — the gate exists so that you can.

6. Subscription and billing

• GrafterOS is a monthly subscription with plan tiers of different capability; current plans and prices are shown at sign-up and on our pricing page.
• Payment is taken monthly in advance through Stripe. If a payment fails, you keep full access while the payment is retried; if it is not resolved, the assistant goes read-only — you can still sign in, read every record and export your data, but it stops creating, changing or preparing anything to send. We do not lock you out of your own records over a payment.
• You can cancel at any time; cancellation takes effect at the end of the paid-up billing period, and you keep access until then. We don't refund partial months except where the law requires.
• We may change prices or plans with at least 30 days' notice before your next billing period; if you don't accept a change, cancel before it takes effect.

7. Acceptable use

Don't use the service:

• unlawfully, or to send unlawful, deceptive or infringing content;
• to send spam or messages to people you don't have the right to contact;
• to attempt to access another business's data, probe or disrupt the service, or circumvent its safeguards (including the approval gate);
• to resell or provide the service to third parties as your own.

We may suspend or terminate accounts that break these rules — where reasonable, we'll warn you first.

8. Your data

• Your business data is yours. You grant us the licence needed to host and process it to provide the service, as described in the Privacy Policy.
• You can export a complete copy of your data at any time from Settings, and delete your account at any time — deletion and retention work as set out in the Privacy Policy.
• Export your data before deleting your account; after the permanent purge it cannot be recovered by anyone, including us.

9. Third-party services

Parts of the service run through third parties (Google, Stripe and others — see the Privacy Policy). Your use of a connected third-party service (for example your Google account) is also governed by that provider's own terms, and we are not responsible for third-party outages or changes, though we'll always work to keep the service running around them.

10. Availability and changes

We aim to keep the service available and reliable, but it is provided on an "as available" basis: we don't guarantee uninterrupted or error-free operation. We may improve or change features over time; if we materially reduce what your plan includes, we'll tell you in advance.

11. Liability

• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded under the law of England and Wales.
• Subject to that, we are not liable for indirect or consequential loss, loss of profits, loss of business or business interruption, or loss of data (you can export your data at any time).
• You are responsible for the documents and messages you approve (see sections 4 and 5); we are not liable for errors in tax, VAT or CIS treatment in documents you have approved and issued.
• Subject to the above, our total aggregate liability arising out of or in connection with the service is limited to the greater of £100 and the subscription fees you paid us in the 12 months before the event giving rise to the claim.

The service is provided "as is" and, to the fullest extent permitted by law, all implied warranties are excluded. This allocation of risk is reflected in the subscription price.

12. Suspension and termination

• You can stop using the service and delete your account at any time.
• We may suspend or terminate your account for material breach of these terms, or for non-payment, as described above.
• We may withdraw the service entirely with at least 30 days' notice, in which case we'll refund any fees paid for the period after withdrawal.
• Sections that by their nature should survive termination (including 5, 8 and 11) survive.

13. General

• These terms plus the Privacy Policy are the whole agreement between us about the service.
• If any part of these terms is found unenforceable, the rest still stands.
• A delay in enforcing these terms isn't a waiver of them.
• You may not transfer this agreement without our consent; we may transfer it as part of a sale or reorganisation of the business, with notice to you.
• We may update these terms; we'll give notice of material changes before they take effect, and the date and version above always show the current revision.

14. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction — though talk to us first: most things can be sorted with an email to evan@peqoy.com.

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